Operations, Operations Head
Fully responsible for all aspects of all departments.
Support and work with all Head of Departments in all aspects of running this hotel.
Ensure the premises are in operative condition of the resort to receive & serve the guests.
Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, Guest feedback and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GMs.
Ensure SOP implementation in all departments and check the same during routine operational checks.
Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors.
Inspecting all departments for SOP implementation.
Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
Monitor the co-ordination between all departments for smooth & efficient operations.
Assessing and reviewing customer satisfaction and service recovery process.
Meet all dept. heads to review & train the staff to upkeep the human capital.
Identifying staff learning needs and assisting with development
Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.
Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
Responsible for the overall management of the operation of the hotel.
Any other duties assigned.
Should have an excellent level of commercial awareness, who can build and maintain relationships with internal and external guests. Also responsible for highlighting short/medium/long-term issues to the General Manger to help formulate solutions.
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