Guest Relation Manager

Front Office, Guest Relation Manager


Job Description:

1)Ability to engage with guests from arrival to departure, and be responsible for managing all requests, inquiries and complaints during their stay.

2)Manage and support the Front Office team,  ensuring that  brand standards are met and guest expectations are exceeded.

3)Handle guest requests, inquiries and complaints promptly
4)Resolve any management issues or emergencies that arise, record and manage as necessary.

5)Maximise sales revenues through up-selling and marketing programs within the department.

6)Maintain knowledge of hotel products, services, policies and emergency procedures

Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities.

Job Expectations:

1.Should have proficiency in MS Office, Knowledge of electronic hotel reservation system and inventory management systems.

2.Should have Ability to focus attention on guest needs, remaining calm and courteous at all time.

3.Should able to lead team, ability to work independently, strong interpersonal and problem solving abilities.

4.Should be highly responsible and reliable. Should able to work cohesively with fellow colleagues as part of a team.

5.Should have excellent communication skills and knowledge of health and safety and security procedures.

Minimum Qualification:

Should be a Hotel Management Graduate or equivalent

Minimum Job Experience:

Experience in hotel, leisure with experience of 6-7 years. Previous role as a senior supervisor or Guest Relation Supervisor in a similar quality hotel.

Reporting to:

Front Office Manager


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