Housekeeping, Desk Attendant
Good knowledge in handling guest requests.
To coordinate with the Front Office for information on Departure Rooms and handling over the Clean Rooms.
Good knowledge of Housekeeping operations.
To co-ordinate with other departments for smooth functioning and effeciency.
Responsible for Departmental keys and guest room master cards.
To receive complaints on Maintenance & Housekeeping.
Responsible for all calls coming to the Desk and to convey the right message to the right person.
To maintain registers kept at control desk.
Maintaining records related to day to day operations of Housekeeping.
To receive special requests from the guest.
Follow up with concerned departments in case of guest requests/ complaints.
To responsible for guestroom keys given to room attendants and to store the keys and maintain a key register.
Updating the Housekeeping data board with information like VIP inhouse, Today’s occupancy Percentage, arrivals, departures, to do list, rooms for super cleaning etc.
Good understanding of IDS software
Allocate work for each staff according to point system / work load for the day.
Should have a good telephone etiquette.
Make the relevant room status changes on the software as per the instruction given by floor supervisors.
Prepare the room discrepancy list for Front office.
Prepare the VIP amenities list.
Post mini bar and laundry charges to the respective guest folios.
Prepare the Min BAR consumption list.
Prepare monthly sales report for Minibar, Laundry, dry cleaning and any other miscellaneous sales.
Prepare the missing / broken item register.
Handle the lost and found procedures and all enquiry.
Changing the room status from Vacant dirty to vacant clean and changing the room status as per requirement.
Co-ordinate with Front office department.
Coordinate with Engineering / Maintenance department for room maintenance issues.
Should have information of every staffs, And where they are allotted for the work. E.g. Staff allocated for Floor 1, public area, pool side, SPA etc.
Should have complete information related all the rooms in hotel.
Give proper handover to the next shift and mention all responsibilities in detail to next shift staff before leaving.
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