Front Office, Reservations Executive
- To deal efficiently and politely with all telephone, email, internet and ‘in person’
− To ensure that all reservations are recorded following established procedures with full
and clear information and that they are inputted accurately and promptly onto the
− To maximize revenue by converting enquiries, recognising business prospects and
opportunities to upsell venue services.
− To liaise with clients and customers to coordinate corporate events whilst building
rapport and creating professional relationships.
− To exercise effective listening to capture relevant information and provide a premium
experience for the guest
− To liaise with all departments to ensure the best service is provided to our customers.
− To ensure that all work meets company standards and is according to training given; all
function paperwork must be accurate and complete, including catering requirements,
guest preferences, booking supplements and payment details.
− To create daily floor sheets detailing reservations.
− To have an in-depth knowledge and understanding of the operation of the business
including all food and drink menus ensuring the ability to provide a thorough response
to customer enquiries.
− To undertake general administration duties.
− To observe the Company’s rules and procedures and carry out any reasonable request
made by their Manager, Supervisor or the Duty Manager.
− To be aware of your responsibilities in respect of Health and Safety at Work, following
all procedures in this respect and reporting to management any hazardous situation or
− To attend training sessions and team meetings as required and to be involved and
contribute to these.
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