About the role
Job Description: Senior Manager – Training, Induction & Performance Management
Company: Della Group (Township & Hospitality Business)
Location: Lonavala / Mumbai
Position Type: Full-time, Senior Management
Reports To: Head of HR / Chief Human Resources Officer (CHRO)
Job Purpose
The Senior Manager – Training, Induction & Performance Management will design, execute, and oversee the end-to-end learning, onboarding, and performance management framework across all internal verticals of the Della Township business. This role is responsible for driving organizational excellence by aligning workforce capabilities with strategic business goals, managing the corporate KRA/KPI framework, and delivering tailored vertical-specific training.
Core Responsibilities
Strategic Training & Vertical-Specific Learning Plans
- Vertical Integration: Partner with internal business heads (e.g., Hospitality, Real Estate/Township Operations, Adventure Park, Banquets/Events, Facility Management, F&B) to map out distinct learning journeys.
- TNA (Training Needs Analysis): Conduct regular training needs assessments across all levels within each vertical to identify performance gaps.
- Curriculum Design: Develop, curate, and update customized training modules, standard operating procedures (SOPs), and service excellence guidelines.
- Delivery & Facilitation: Personally deliver high-impact leadership and behavioral training, while managing internal/external trainers for technical functions.
Corporate Induction & Corporate Onboarding
- Della Culture Integration: Design and anchor a world-class, immersive induction program that reflects the premium luxury, adventure, and design-led philosophy of the Della brand.
- Speed-to-Productivity: Ensure a seamless onboarding experience for new hires across all business units, accelerating their integration and time-to-productivity.
- Post-Induction Audits: Implement feedback mechanisms and milestones (30-60-90 day checks) to evaluate the effectiveness of the onboarding process.
Performance Management Framework (KRA & KPI Ownership)
- Goal Setting Alignment: Drive the annual and quarterly goal-setting process, ensuring corporate objectives trickle down into measurable Key Result Areas (KRAs) and Key Performance Indicators (KPIs) for every role.
- Performance Architecture: Standardize performance evaluation templates and scoring metrics unique to the operational demands of each vertical.
- Appraisal Management: Oversee the mid-year and annual performance appraisal cycles, providing coaching to managers on how to deliver constructive feedback and minimize bias.
- PIP (Performance Improvement Plans): Design and monitor structured improvement plans for underperforming assets/employees in collaboration with business heads.
ROI Tracking, Analytics & Reporting
- L&D Metrics: Track key training metrics including training hours, cost per capita, assessment scores, and the overall ROI of training programs.
- Performance Dashboarding: Maintain real-time dashboards of company-wide KRA/KPI achievements to assist executive leadership in strategic decision-making.
What we expect
Candidate Profile & Qualifications
Experience & Education
- Experience: 7–9 years of core experience in Learning & Development and Performance Management, with at least 3 years in a managerial/leadership role.
- Industry Background: Prior experience in Luxury Hospitality, Premium Real Estate Townships, Theme Parks, or Large-scale Retail/Service industries is strongly preferred.
Key Skills & Competencies
- Multi-Vertical Agility: Proven ability to switch gears between corporate training needs and blue-collar/operational service delivery standards.
- Framework Design: Strong expertise in designing balanced scorecards, competency matrices, and functional KRA mapping.
- Communication & Presence: Exceptional communication, storytelling, and presentation skills capable of engaging front-line staff up to C-suite executives.
- Analytical Mindset: Data-driven approach to evaluating human performance and training efficacy.
Della Townships India is part of the Della Group ecosystem founded by Jimmy Mistry. About Della Townships India