About the role
Job Summary
We are looking for an experienced and enthusiastic Assistant Training Manager from the hospitality industry to support the Learning & Development function. The role will be responsible for coordinating and delivering training programs, ensuring effective onboarding of new employees, and supporting continuous learning and development across departments.
Key Responsibilities
- Assist in planning, coordinating, and conducting training programs for associates across various departments.
- Conduct new-joiner induction and orientation programs.
- Coordinate departmental training requirements with HODs and managers.
- Identify training needs and assist in preparing Training Need Analysis (TNA).
- Conduct sessions on hospitality standards, guest service, grooming, communication, SOPs, and workplace behaviour.
- Monitor and maintain training attendance, training calendars, records, and MIS.
- Coordinate on-the-job training and departmental skill development programs.
- Evaluate training effectiveness through feedback and assessments.
- Support the implementation of L&D initiatives, employee engagement activities, and development programs.
- Assist in preparing training materials, presentations, handouts, and assessments.
- Ensure training documentation and records are maintained accurately.
- Work closely with HR and departmental HODs to address identified training gaps.
- Support internal trainers and subject-matter experts in conducting departmental training.
- Participate in audits and ensure compliance with company training standards and SOPs.
What we expect
- Good knowledge of hospitality operations and service standards.
- Strong communication, presentation, and interpersonal skills.
- Confident in conducting classroom and practical training sessions.
Della Resorts is part of the Della Group ecosystem founded by Jimmy Mistry. About Della Resorts