About the role
Key Responsibilities
- Welcome and warmly greet guests, ensuring a personalized dining experience.
- Handle guest queries, feedback, and complaints professionally and promptly.
- Coordinate with F&B service, kitchen, and other departments to ensure smooth operations.
- Maintain strong guest relationships and encourage repeat visits.
- Assist with reservations, table arrangements, special requests, and VIP guest handling.
- Promote restaurant offerings, special menus, and events to guests.
- Maintain high standards of grooming, communication, and hospitality.
What we expect
- Excellent English communication; Hindi/Marathi will be an advantage.
- Pleasant personality, strong interpersonal skills, and customer-service orientation.
Della Resorts is part of the Della Group ecosystem founded by Jimmy Mistry. About Della Resorts