About the role
Key Responsibilities
- Lead and supervise the Butler team to deliver personalized and luxury guest service.
- Manage VIP, repeat, and high-profile guest requirements with attention to detail.
- Ensure professional service standards are maintained throughout the guest experience.
- Coordinate with F&B, Front Office, Housekeeping, and other departments for seamless guest service.
- Handle guest requests, preferences, special occasions, and complaints professionally.
- Conduct daily briefings, allocate duties, and monitor team performance.
- Train and coach Butler team members on service standards, etiquette, grooming, and product knowledge.
- Maintain accurate records of guest preferences and ensure effective handovers between shifts.
- Monitor grooming, hygiene, punctuality, and discipline within the Butler team.
What we expect
- Previous experience in a Senior Butler / Butler Supervisor / Head Butler role preferred.
- Excellent communication and interpersonal skills.
- Strong knowledge of luxury service etiquette and guest handling.
- Well-groomed, courteous, confident, and service-oriented.
Della Resorts is part of the Della Group ecosystem founded by Jimmy Mistry. About Della Resorts