Job Description:

Primary Purpose

To ensure a high quality, consistent and personalized experience for all our guests and coordination with all other departments of the resort thereby contributing to and supporting operations

Major skills and accountabilities of position (4-6 major accountabilities)

1. Should have proficiency in MS Office, Knowledge of electronic hotel reservation system and inventory management systems.

2. Should have Ability to focus attention on guest needs, remaining calm and courteous at all time.

3. Should able to lead team, ability to work independently, strong interpersonal and problem solving abilities.

4. Should be highly responsible and reliable. Should able to work cohesively with fellow colleagues as part of a team.

5. Should have excellent communication skills and knowledge of health and safety and security procedures.

Duties and Responsibilities

1. Should consistently offer professional, friendly and engaging service to guests.

2. Ensure all VIP guests are met on arrival and should manage, record and resolve promptly all guest complaints.

3. Should monitor Guest satisfaction reports and implement actions to improve results.
4. Should stay current with all hotel products, services, policies and emergency procedures.

5. Should ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines.

6. Should be able to communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation.

7. Should be able to handle, record and follow through with management issues or emergencies that arise.

8. Should follow department policies, procedures and service standards

Work relations (context - main interfaces - functional report)
1. Reports to FOM.
2. Interfaces strongly with guests and departmental employees.

Experience and qualifications required for the job
Should be a Hotel Management Graduate or equivalent. Experience in hotel, leisure with experience of 6-7 years. Previous role as a Duty Manager in a similar quality hotel

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Minimum Qualification:

Should be a Hotel Management Graduate or equivalent

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Minimum Job Experience:

Experience in hotel, leisure with experience of 6-7 years, Previous role as a Duty Manager in a similar quality hotel

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Reporting to:

Front Office Manager

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Travel:

N/A

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