Job Description:

The Training Executive is responsible for planning, coordinating, and delivering training programs that enhance employees' knowledge, skills, and service standards across the organization. The role supports employee onboarding, operational training, compliance programs, and continuous learning initiatives to ensure exceptional guest experiences and adherence to brand standards.

Major Responsibilities
Conduct induction and orientation programs for all new employees and ensure a smooth onboarding experience.
Coordinate and deliver training programs on customer service, grooming standards, communication skills, SOPs, product knowledge, and hospitality service excellence.
Assist Heads of Departments (HODs) in identifying training needs and preparing departmental training calendars.
Maintain training records, attendance, assessments, certifications, and employee training history.

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Job Expectations:

Key Skills:

Training delivery and facilitation
Presentation and public speaking skills
Excellent communication and interpersonal skills
Hospitality service standards
Employee onboarding and induction
Training Needs Analysis (TNA)
SOP implementation

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Minimum Qualification:

Bachelor's Degree in Hotel Management, Hospitality Management, Human Resources, Business Administration, or a related field

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Minimum Job Experience:

2–4 year

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Reporting to:

Director HR

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Travel:

N/A

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