Job Description:

Job Title: Sales & Customer Service Executive

Location: Dadar East, Mumbai
Experience Required: 2–3 Years
Working Days: 6 Days a Week
Preferred Candidate: Female
Industry Preference: Real Estate / Hospitality / Business Services

Job Overview
We are looking for a dynamic and customer-focused Sales & Customer Service Executive with 2–3 years of experience in real estate, hospitality, or related business sectors. The role involves managing client interactions, supporting sales activities, and ensuring a high level of customer satisfaction. The candidate should be comfortable with client meetings and occasional travel as part of the job.

Key Responsibilities
• Sales Support & Client Management
• Assist in generating and converting sales leads through client interaction and follow-ups.
• Build and maintain strong relationships with existing and potential clients.
• Coordinate with the sales team to support ongoing sales initiatives and business development activities.
• Conduct client meetings, site visits, and presentations when required.
• Customer Service
• Act as the primary point of contact for customer queries and provide prompt resolutions.
• Ensure a smooth client onboarding and service experience.
• Maintain high standards of customer satisfaction and relationship management.
• Handle client feedback and escalate issues when required.
• Coordination & Administration
• Maintain accurate client records, communication logs, and sales documentation.
• Coordinate with internal teams for timely delivery of services or project updates.
• Prepare reports on client interactions, sales activities, and follow-ups.

 

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Job Expectations:

Key Requirements:
• Prior experience in Real Estate, Hospitality, or Business Service sectors preferred.
• Strong communication and interpersonal skills.
• Ability to manage client relationships professionally and effectively.
• Comfortable with travel for client meetings and site visits when required.
• Good organizational and multitasking skills.
• Proficiency in MS Office – Word & Excel.

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Minimum Qualification:

Bachelor's degree in Business, Marketing, or a related field

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Minimum Job Experience:

2–3 years of relevant experience in Sales, Customer Service, or Client Relationship roles.

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Reporting to:

HOD

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Travel:

As an when required

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