Job Description:

Primary Purpose

To engage with guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.

Major skills and accountabilities of position (3-6 major accountabilities)

1. Should have proficiency in MS Office, able to navigate through Company systems, Calm, efficient, and organised with great attention to detail.
2. Should have excellent personal presentation and communication skills.
3. A passion for delivering exceptional levels of Guest service

Duties and Responsibilities

1. Checking guest arrival reports in advance of VIP Guests, check-in and coordinate with Housekeeping on room allocations.
2. Welcoming guests, handling special room assignments and serving as an escort to the guest room.
3. Ensuring all rooms meet the highest quality standards and include all requested amenities before guest arrival.
4. Managing the Guest Relations Desk in the hotel lobby.
5. Serve as the main point of contact for guests and ensure hotel departments are fully briefed on Guest requirements.
6. Being updated on hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

Experience and qualifications required for the job
Should be a Hotel Management Graduate or equivalent. Experience in hotel, leisure with experience of 1-3 years. Previous role as an Associate - Front Office in a similar quality hotel.

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Minimum Qualification:

Should be a Hotel Management Graduate or equivalent

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Minimum Job Experience:

Experience of 1-3 years & previous role as an Associate - Front Office

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Reporting to:

Operations Manager

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Travel:

N/A

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