Job Description:

The Restaurant General Manager is responsible for the overall operations, profitability, guest satisfaction, and team leadership of a high-end specialty restaurant. The role ensures exceptional dining experiences by maintaining the highest standards of service, food quality, hygiene, and operational excellence while achieving financial and business objectives.

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Job Expectations:

Key Responsibilities
*Oversee the complete day-to-day operations of the specialty restaurant, ensuring smooth and efficient service.
*Lead, mentor, train, and develop Assistant Restaurant Managers, Captains, Stewards, Hostesses, and service staff.
*Ensure exceptional guest satisfaction by delivering personalized and memorable dining experiences.
*Handle guest complaints professionally and ensure timely resolution to maintain high service standards.
*Achieve monthly and annual revenue, profitability, and departmental KPI targets.

Core Competencies
*Leadership & Team Management
*Guest Experience Excellence
*Luxury Hospitality Standards
*Revenue & Profitability Management
*Restaurant Operations
*Food & Beverage Knowledge
*Financial & Cost Control
*Training & Coaching
*Conflict Resolution
*Strategic Planning
*Inventory & Beverage Control
*HACCP & Food Safety Complianc

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Minimum Qualification:

Bachelor's Degree or Diploma in Hotel Management or Hospitality Management.

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Minimum Job Experience:

Minimum 10–15 years

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Reporting to:

Director F&B

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Travel:

NA

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