Quality Assurance, Pest Control Manager
Lonavala
Position Summary
Della Resorts & Adventure is seeking an experienced and proactive Pest Control Manager to oversee the Integrated Pest Management (IPM) programme across the resort. The role is responsible for ensuring a pest-free environment by implementing preventive measures, coordinating with licensed pest control agencies, maintaining statutory compliance, and safeguarding guest comfort, food safety, and operational excellence.
Key Responsibilities
Pest Management Operations
• Develop, implement, and manage an Integrated Pest Management (IPM) programme across the resort.
• Conduct routine inspections of guest rooms, restaurants, kitchens, banquet areas, stores, landscaping, staff facilities, and public areas to identify pest activity.
• Ensure timely treatment and preventive measures for rodents, insects, birds, termites, mosquitoes, and other pests.
• Monitor pest trends and implement proactive control measures to minimise infestations.
Vendor Management
• Coordinate and supervise external pest control contractors to ensure services are delivered as per contractual agreements and industry standards.
• Verify that all pest control activities are performed using approved chemicals and safe application methods.
• Evaluate vendor performance and recommend improvements where necessary.
Compliance & Documentation
• Ensure compliance with FSSAI guidelines, HACCP, GMP, GHP, and applicable environmental and health regulations.
• Maintain pest control records, inspection reports, treatment schedules, chemical usage logs, and compliance documentation.
• Prepare the property for internal, external, and regulatory audits.
Inspection & Monitoring
• Conduct daily, weekly, and monthly pest inspections across all operational areas.
• Identify high-risk areas and recommend corrective actions to eliminate pest entry points and breeding sites.
• Monitor bait stations, insect light traps (ILTs), rodent monitoring devices, and other pest control equipment.
Preventive Maintenance
• Work closely with Engineering, Housekeeping, Landscaping, Stores, and Food & Beverage departments to eliminate structural and sanitation issues contributing to pest activity.
• Recommend repairs to cracks, drainage systems, doors, windows, ventilation, and other pest entry points.
• Ensure waste management and refuse disposal practices support pest prevention.
Training & Awareness
• Conduct pest awareness and prevention training for associates across departments.
• Educate employees on hygiene practices, waste management, pest reporting procedures, and preventive measures.
• Promote a culture of proactive pest prevention throughout the resort.
Health, Safety & Environment
• Ensure safe handling, storage, and disposal of pesticides and pest control chemicals.
• Maintain Material Safety Data Sheets (MSDS) and ensure compliance with safety procedures.
• Promote environmentally responsible and sustainable pest management practices with minimal impact on guests and wildlife.
Reporting & Continuous Improvement
• Analyse pest activity trends and prepare monthly performance reports.
• Recommend improvements to pest control strategies based on inspection findings and audit outcomes.
• Investigate pest-related guest complaints and implement corrective actions promptly.
Qualifications
• Bachelor's Degree or Diploma in Environmental Science, Biology, Microbiology, Agriculture, Hospitality Management, Facility Management, or a related field.
• Certification in Integrated Pest Management (IPM) or Pest Control Management is preferred.
• HACCP, Food Safety, or FSSAI FoSTaC certification is an added advantage.
Experience
• 5–8 years of experience in pest control, environmental health, facility management, or quality assurance.
• Experience in luxury hotels, resorts, hospitals, food manufacturing, or large commercial facilities is highly preferred.
• Experience managing pest control contractors and audit compliance.
Skills & Competencies
• Strong knowledge of Integrated Pest Management (IPM) principles.
• Understanding of FSSAI, HACCP, GMP, GHP, and environmental health regulations.
• Knowledge of pest biology, behaviour, and control methods.
• Excellent inspection, auditing, and problem-solving skills.
• Strong leadership and vendor management capabilities.
• Effective communication and training skills.
• Good report writing and documentation skills.
• Proficiency in Microsoft Office and digital inspection/reporting systems.
Key Performance Indicators (KPIs)
• Zero major pest infestations affecting guest areas or food operations.
• 100% completion of scheduled pest inspections and treatments.
• Compliance with all statutory, food safety, and environmental regulations.
• Timely closure of pest-related corrective and preventive actions (CAPA).
• Reduction in pest-related guest complaints.
• Successful internal and external audit outcomes.
• Effective vendor performance and service delivery.
• Maintenance of accurate pest control documentation and records.