About the role
Position: Manager – Housekeeping (Luxury Resort & Corporate Operations)
Location: Corporate Office / Township Operations (Mumbai)
Department: Admin
Reporting To: General Manager – Facilities / Head of Operations
Operational Purpose
To direct and elevate housekeeping operations across corporate executive zones and township assets by embedding 5-star luxury resort hospitality standards. Responsible for pristine visual presentation, immaculate hygiene, VIP protocol management, and seamless daily upkeep using resort-grade SOPs and service aesthetics.
Core Responsibilities
Resort-Grade Standards & Upkeep
- Implement 5-star luxury resort cleaning, turn-down, and surface maintenance protocols across corporate floors, executive suites, client lounges, and public spaces.
- Conduct rigorous daily inspections for high-touch areas, executive zones, and soft furnishings, enforcing a zero-defect visual presentation policy.
Team Leadership & Resort Service Training
- Lead, schedule, and direct shift rosters for internal housekeepers, floor supervisors, and third-party janitorial teams.
- Conduct ongoing hospitality training focused on resort guest etiquette, VIP service protocols, understated luxury delivery, and prompt response etiquette.
Vendor Control & SLA Compliance
Manage third-party housekeeping contractors, tracking daily attendance, SLA performance, service audits, and billing accuracy.
Inventory, Chemical & Equipment Management
- Oversee monthly inventory planning and consumption tracking for high-end cleaning chemicals, consumables, linens, and uniform upkeep.
- Maintain specialized resort-grade equipment (scrubber-driers, high-pressure washers, carpet extractors) and execute preventive maintenance schedules.
VIP & Event Handling
What we expect
VIP & Event Handling
- Lead deep cleaning and setup logistics for executive board meetings, corporate events, VIP delegations, and leadership functions.
- Coordinate with engineering and facilities teams to rectify structural, plumbing, lighting, or climate control issues immediately.
Key Performance Indicators (KPIs)
- Audit Compliance: Maintain a minimum 96% rating on monthly luxury cleanliness and visual aesthetic audits.
- TAT & SLA Management: Resolve logged service tickets and executive requests within 15 minutes.
- Vendor Efficiency: Ensure contractor attendance remains at 98%+ with zero operational disruption.
- Cost & Consumable Control: Maintain inventory consumption variance within ±2% of monthly allocated OPEX budget.
Required Profile
- Mandatory Background: 4 to 8 years of core housekeeping management experience originating strictly from 5-Star Luxury Resorts or Premium Hotels (e.g., Oberoi, Taj, Marriott, ITC, or equivalent luxury properties).
- Core Competencies: Deep knowledge of luxury hotel/resort SOPs, premium stone and surface treatment, chemical safety, team leadership, vendor SLA enforcement, and executive-level hospitality etiquette.
Della Townships India is part of the Della Group ecosystem founded by Jimmy Mistry. About Della Townships India