About the role
- 1) Handle guest complaints and resolve issues promptly.
- 2) Provide information about park activities, amenities, and local attractions.
- 3) Supervise daily front office operations including bookings, guest relations.
- 4) Oversee the management of guest records, ensuring accuracy and confidentiality.
- 5) Recruit, train, and mentor front office staff.
- 6) Schedule and manage staffing levels to meet operational needs.
- 7) Conduct regular team meetings and performance reviews.
- 8) Monitor and manage the front office budget.
- 9) Ensure accurate billing and financial transactions.
- 10)Develop and implement cost-saving initiatives without compromising service quality.
- 11)Implement and uphold standard operating procedures (SOPs).
- 12)Collaborate with other departments to ensure cohesive operations.
- 13)Monitor and analyze guest feedback to continually improve services.
- 14)Oversee the use of front office technology, including booking and billing systems.
- 15)Ensure staff are trained on all systems and software used.
- 16) Ensure compliance with health, safety, and security regulations.
- 17) Implement and oversee emergency procedures and protocols.
What we expect
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Proficient in front office software and MS Office Suite.
- Strong problem-solving skills and the ability to handle high-stress situations.
- Fluent in English; additional language skills are an advantage.
Della Resorts is part of the Della Group ecosystem founded by Jimmy Mistry. About Della Resorts