About the role
The Room Service Order Taker (RSOT) is responsible for efficiently receiving and processing guest orders for In-Room Dining. The role requires excellent communication skills, product knowledge, and a strong focus on delivering exceptional guest service.
Key Responsibilities
- Receive and process guest food and beverage orders via telephone or other communication systems.
- Provide guests with accurate information regarding the menu, ingredients, promotions, and estimated delivery time.
- Suggest and upsell menu items to enhance the guest dining experience and increase revenue.
- Enter orders accurately into the POS system and communicate them to the kitchen and service team.
- Coordinate with the kitchen, room service team, and other departments to ensure timely order delivery.
- Handle special dietary requirements and guest preferences with proper care.
- Follow up with guests regarding order accuracy and service quality when required.
- Maintain proper records of orders, cancellations, and guest requests.
- Handle guest complaints professionally and escalate issues to the supervisor when necessary.
- Ensure confidentiality and professionalism while communicating with guests.
- Maintain thorough knowledge of hotel facilities, services, and operating hours.
- Follow all hygiene, safety, and service standards.
What we expect
Key Skills
Guest Service Excellence
Telephone Etiquette
Order Taking & POS Operations
Upselling
Communication & Coordination
Menu Knowledge
Della Resorts is part of the Della Group ecosystem founded by Jimmy Mistry. About Della Resorts