About the role
Job Summary
We are looking for a proactive L&D Executive from a hospitality background to support employee training, development, and service excellence across all departments. The candidate will be responsible for coordinating training programs, conducting inductions, and ensuring compliance with hospitality service standards.
Key Responsibilities
- Coordinate and conduct employee induction and orientation programs.
- Organize training sessions on guest service, grooming, etiquette, communication, and hospitality standards.
- Identify training needs in coordination with HODs and department trainers.
- Develop training calendars, training materials, and presentations.
- Maintain training attendance, feedback forms, assessments, and MIS reports.
- Conduct regular follow-ups to evaluate training effectiveness.
- Support departmental training, on-the-job training, and cross-training initiatives.
- Ensure employees follow company SOPs, service standards, and grooming guidelines.
- Coordinate with HODs to improve employee performance and guest satisfaction.
What we expect
Positive attitude, strong interpersonal skills, and a passion for employee development.
Della Resorts is part of the Della Group ecosystem founded by Jimmy Mistry. About Della Resorts