About the role
Job Summary
We are looking for a professional, well-groomed, and guest-oriented Butler to provide personalized service to guests and ensure an exceptional luxury hospitality experience. The ideal candidate should have excellent communication skills, attention to detail, and a strong commitment to guest satisfaction.
Key Responsibilities
- Provide personalized and discreet service to guests in accordance with luxury hospitality standards.
- Welcome guests, assist with check-in formalities, and explain room facilities and resort services.
- Attend to guest requests, preferences, and special arrangements promptly.
- Coordinate with Housekeeping, Food & Beverage, Front Office, and other departments to ensure seamless guest service.
- Serve food and beverages in guest rooms, villas, and designated dining areas as required.
- Maintain cleanliness, presentation, and organization of guest rooms, villas, and service areas in coordination with the relevant departments.
- Prepare rooms and amenities according to guest preferences and resort standards.
- Handle guest complaints professionally and escalate concerns to the concerned supervisor when necessary.
- Maintain guest confidentiality and follow service etiquette and grooming standards.
- Monitor guest amenities and coordinate replenishment whenever required.
- Assist with special occasions, private dining, celebrations, and personalized guest experiences.
- Maintain proper records of guest preferences, requests, and service-related activities.
What we expect
- Excellent communication, presentation, and interpersonal skills.
- Strong knowledge of hospitality service standards, grooming, and guest relations.
Della Resorts is part of the Della Group ecosystem founded by Jimmy Mistry. About Della Resorts