About the role
Key Responsibilities
- Training Program Development: Design, implement, and evaluate comprehensive training programs for operational departments to ensure consistent and high-quality service.
- Training Delivery: Conduct engaging and informative training sessions, workshops, and on-the-job training for new hires and existing staff.
- Performance Monitoring: Regularly assess staff performance through evaluations, feedback, and observations, and provide coaching and support to help team members improve their skills and knowledge.
- Standard Operating Procedures (SOPs): Develop, update, and enforce SOPs for Departments to maintain consistency and excellence in service delivery.
- Cross-Department Collaboration: Work closely with department heads and management to identify training needs, develop training schedules, and ensure alignment with the resort's goals and standards.
- Guest Experience Enhancement: Continuously monitor and improve service quality to enhance guest satisfaction and address any training-related issues that may affect the guest experience.
- Training Materials: Create and update training manuals, guides, and other materials to support training initiatives.
- Compliance: Ensure all training programs comply with industry standards, health and safety regulations, and company policies.
- Reporting: Maintain accurate records of training activities, staff progress, and training outcomes, and provide regular reports to management.
What we expect
We are seeking a dedicated and dynamic Assistant Training Manager with a specialty in Food & Beverage (F&B) Service and Housekeeping to join our team at Della Resorts & Adventure .
Della Resorts is part of the Della Group ecosystem founded by Jimmy Mistry. About Della Resorts