About the role
Key Responsibilities
- Provide strategic and operational leadership across all resort departments.
- Oversee day-to-day operations including Rooms, F&B, Housekeeping, Engineering, Security, Recreation, Guest Services, and other operational functions.
- Develop and implement operational strategies, policies, SOPs, and service standards.
- Monitor revenue, profitability, operational costs, productivity, and departmental performance.
- Ensure exceptional guest experience and consistently high service standards.
- Lead and review departmental budgets, forecasts, manpower planning, and operational KPIs.
- Conduct regular operational reviews with HODs and ensure timely closure of action points.
- Identify operational risks and implement effective corrective and preventive measures.
- Ensure compliance with statutory requirements, safety standards, fire & security procedures, and company policies.
- Drive employee engagement, training, performance management, and leadership development.
- Coordinate with senior management and business leadership on strategic initiatives and major operational decisions.
- Lead crisis management and ensure effective handling of emergencies and critical guest or operational issues.
- Identify opportunities to improve efficiency, reduce costs, increase revenue, and enhance guest satisfaction.
- Monitor guest feedback, reviews, complaints, and service recovery initiatives.
- Represent the organization in meetings with key clients, business partners, government authorities, and other stakeholders.
- Lead special projects, expansion initiatives, new outlet openings, and operational improvement programs as required.
What we expect
Ability to work under pressure and handle sensitive and confidential information professionally.
Della Resorts is part of the Della Group ecosystem founded by Jimmy Mistry. About Della Resorts